| Business Topic/Area |
Top Notch! We're Doing Great in this area! |
Good A Few Minor Problems Here & There |
Fair Some Problems in This Area |
Not so Hot One of our Major Problem Areas. HELP! |
| Business Operations |
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Business Plan
Leadership, vision, values, quality, business direction, business purpose & strategy/revenue growth, business development reviews performance-based culture
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Operational Plan
Virtually "problem-free" day-to-day running of business from opening to closing, high productivity, fully computerized, maintenance, equipment, cleanliness, safety, emergencies, policies & procedures, productivity strategy in place, high degree of professionalism in place from cleanliness to organization to appearance of employees
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Financial Plan
Budgets, income, expenses, record-keeping, payroll, revenue collection, growth pro-forma, profit driven vs. revenue driven, profit margins increase annually
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Marketing Plan
Increased client base, Advertising, Public Relations &, Sales, website presence, newsletters, image and business identity
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Administration Plan
Office set-up, high productivity and
organization, telephone, mailings, data base, policies/procedures
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Program/Product Development
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New Programs/Products
Research & Design (R&D), coordination, implementation, documentation ©,®,™ and quality assurance and feedback
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Current Programs/Products
Evaluation/documentation, ©,®,™, quality assurance and feedback
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Support Systems
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Staff/Employees
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Recruitment & Hiring, Substitutes / Temporary help
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Management & Supervision & Communication & Professionalism
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Retention & Motivation - company is "employer of choice"
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Performance Reviews and
Professional Development Implemented on consistent and on-going basis
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Education & Training
Orientation, Basic, specialized, advanced, On-going, evaluation, Training employees to do their job exceedingly well is a #1 priority. Management is involved.
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Customer Service Plan
Standards Development, coordinated and implemented. ,Service standards are set extremely high
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Website
Attractive, informational and value-added. A presence that integrates overall marketing plan. And "brands" company at all levels
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Communications Plan
Clear overall plan that allows for consistent open communication channels with management, with staff and with customers
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Personal Balance
Quality time for self/family, happy & healthy personal life, proper physical activity w/ "fun factor" built into schedule, truly enjoy business, adequate $$ being set aside for financial independence
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